Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
See item details for return and exchange eligibility.
Privacy policy
1. Information We Collect
When you make a purchase from our Etsy shop specializing in handmade water hyacinth bags, eco-friendly home décor, and artisan crafts from Vietnam, we may collect:
Your name, shipping address, and phone number for delivery purposes.
Your email address to provide order updates and customer service.
Payment information processed securely via Etsy Payments (we never store your card details).
2. How We Use Your Information
We use your information to:
Process and ship your order for handwoven bags and natural fiber products.
Communicate about your purchase, including delivery tracking, warranty, and after-sales care.
Provide assistance with product care for our eco-friendly, handmade goods.
Resolve disputes and ensure a smooth shopping experience on Etsy.
3. Information Sharing & Disclosure
We may share your information only in these cases:
With Etsy to process orders according to Etsy’s Seller Policy.
With trusted shipping partners to deliver your Vietnam-crafted products.
When required by applicable law.
We never sell or share your personal information for marketing purposes outside of Etsy.
4. Data Retention
We keep your order information only as long as needed to:
Fulfill and complete your purchase.
Comply with tax, legal, and accounting requirements.
5. Your Rights as a Customer
You have the right to:
Request access to, correction, or deletion of your personal data.
Withdraw consent for information use (where applicable).
To exercise these rights, please contact us directly through Etsy Messages.
6. Security of Your Data
We take strong technical and organizational measures to keep your personal details safe, especially when handling orders for our handmade, sustainable fashion and home accessories.
7. Contact Us
If you have questions about this Privacy Policy or our Vietnam water hyacinth artisan shop, please reach out through the “Contact” button on our Etsy shop page.